Privacy policy

Preserving the confidentiality of your data is extremely important to us and we want every customer to know how we process it. That is why we have prepared the Privacy Policy, which describes the method of protection and processing of personal data. According to the new General Regulation on Personal Data Protection (GDPR), which entered into force on 25/05/2018.

Who is responsible for your personal data?

The administrator of your personal data provided to you by us is Smart Animal Sp. z o.o. with its registered office in Warsaw (04-713), ul. Żegańska 21/23 entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court of the Capital City of Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000697191, with the tax identification number NIP: 9522168588, share capital PLN 6,250 paid in full.

Contact:; tel. (+48 22) 270 63 26; or 

What personal data do we process?

We will process the following personal data:

• contact details, such as your name, email address and phone number

• information on the products purchased by our company;

• name of owned animal, breed of animal and its dimensions (in the case of end customers)

• company name and company contact details (telephone, email, address, website, NIP) - for business partners

For what purpose and on what basis do we process your personal data?

We process your personal data:

• based on the necessity of data processing for the conclusion and performance of the contract and / or performance of the contract (in the case of Business Partners): take action on your request before concluding the contract, that is conducting negotiations, preparing the offer, data verification - legal basis art. 6 par. 1 letter b) GDPR and in order to conclude and execute the concluded contract - the legal basis of art. 6 par. 1 letter b) GDPR;

• on the basis of the legal obligation of the administrator, ie: the performance of legal obligations, i.e. issuing and storing invoices for a period determined by law - the legal basis of art. 6 par. 1 letter c) GDPR

• based on the need to process data for the legitimate interest of the administrator: determination, defense and redress - the legal basis of art. 6 par. 1 letter f) GDPR

• the legitimate interest of the data controller - direct marketing, for the duration of the contract, within the limits of our legally legitimate interest - the legal basis of art. 6 par. 1 letter f)

• for the purpose of providing services related to mating the finder of an animal possessing our product (collar, braces with an identification number) with the owner of an animal that has gone missing (in the case of end customers)

• in order to fulfill the warranty obligations, in particular the Lifetime Guarantee granted for our products;

• to optimize the production of various types of accessories for animals, including in particular their functionality, visual characteristics and sizes;

Who can be the recipient of your personal data?

Your personal data may be provided to entities that process them on our behalf, including entities cooperating with us in the implementation of the indicated contract between you and us (including companies providing logistic services, PayU and PayPal), IT service providers, entities that process data for accounting, warehouse and debt recovery etc. - these entities will process data based on the content with us contracts and only to the extent it is necessary. We do not transfer your personal data outside of the European Economic Area.

How long will we store your personal information?

Your personal data will be stored during the duration of the contract between you and us, and until the time limit for claims under the contract or until the obligation to store personal data arising from the law, in particular the obligation to keep accounting documents regarding the contract, expires. We will cease to process your personal data for the purpose of direct marketing and services related to the servicing of warranty obligations and services "missing / found" and data obtained for the purposes set out above, immediately - when you withdraw your consent or object to processing in this respect.

What are your rights to process your personal data?

You can always ask us to access your personal information. You may also, at any time, exercise the right to rectify your personal data, delete or limit their processing:

a) to the extent that we process your data based on the legitimate interest of the administrator, you have the right to object to the processing of your personal data;

b) to the extent that we process personal data based on your consent, you have the right to withdraw it at any time; the withdrawal of consent does not affect the legality of the processing we have made on the basis of consent before its withdrawal.

c) to the extent to which we process personal data for the purpose of entering into and performing the contract

d) you also have the right to lodge a complaint to the supervisory body dealing with the protection of personal data, the legal basis of art. 13. sec. 2. letter d) GDPR.

In order to exercise the above rights, please contact us by email at or in writing to the Company's address.

How do we process your personal data?

Due to the processing of your personal data, some decisions about your person can be made in an automated way. These decisions will concern the automated adaptation of our offer suited to you (including profiling) using data regarding your visits, purchases made, data regarding your animals, address and payment methods. In the case of a decision so made, you have the right to challenge it, to express your own position or to obtain the intervention of our employee in this respect, - the legal basis of art. 13. sec. 2. letter f. GDPR.

Is providing personal data mandatory?

Providing personal data by you is voluntary, but in some cases it may be necessary to conclude and perform the contract and provide services. Without providing details about the company name, address, VAT number, contact number and e-mail, it is not possible for us to provide services for you (for Business Partners) and the lack of contact information may make it difficult to perform the contract (delivery).

Facebook, Instagram, Website and other social networks.

On our website and on the  website, we use both our cookie files and third-party cookies to collect statistics and user data in aggregate and individual form, as well as analytical tools to optimize our website and presenting an offer interesting to the user.

We also use external cookies that monitor how the user uses other sites - so we can also share marketing materials on other websites / in other communication channels.

On the so-called FanPage Facebook Smart Animal Sp. z o.o. with the address and our website and we will post photos, videos, etc. provided to us by our clients only under the condition that they give their consent and their statement that the materials sent do not violate the rights of third parties and copyrights of other people.

Copyrights, liability

All content on the website and on the website are protected by copyright or protection rights resulting from the registration of trademarks and can not be used in any way without expressed in writing under pain of nullity of the consent of the licensee, except for personal use of works within the meaning of the Act of February 4, 1994 on copyright and related rights. Any activities that go beyond the above-mentioned permitted use are not allowed and may result in civil and criminal liability. All content on the Website is for information purposes only and does not constitute an offer within the meaning of the Civil Code.

As an Administrator, we do not accept any liability for any damages resulting from decisions made on the basis of information provided on the website or in connection with unauthorized use thereof, unless such liability results from generally applicable provisions of law, in particular provisions of broadly understood consumer law .

Method of securing Personal Data

Personal Data processed by us are placed on encrypted disks and external servers / in the so-called cloud / cloud (with access via login and password. Password strength and frequency of change as well as the use of SSL security certificate and antivirus programs is specified in the internal procedures of Smart Animal Sp. z o.o.).

Personal Data in the event of their removal is destroyed: for the paper form in a document shredder, for the electronic form - through erasing and overwriting programs in such a way that their recovery is not possible through the use of generally available IT tools.

Shop is in view mode
View full version of the site
Sklep internetowy